Effective Date: January 20, 2026
Last Updated: January 20, 2026
At CODESHAPE IT SOLUTION, we are committed to customer satisfaction. This Refund Policy outlines
the terms and conditions for requesting refunds for our products and services.
1. Company Information
Company Name: CODESHAPE IT SOLUTION
Registered Address: AIC-BHU, 5th Floor CDC Building BHU, Varanasi, Uttar Pradesh, 221005
Email: codeshapeitsolution@gmail.com
Website: www.codeshapeiisolution.com
Business Hours: Monday - Saturday: 09:00 AM - 07:00 PM
2. Eligibility for Refund
Refunds may be issued under the following circumstances:
- Service has not been initiated or delivered
- Technical failure from our end that prevents service delivery
- Duplicate or erroneous payment transactions
- Service quality does not meet agreed specifications (case-by-case basis)
- Cancellation made within 7 days of purchase before service commencement
3. Non-Refundable Items and Services
The following are non-refundable:
- Internship certificates and completion certificates already issued
- Training programs or courses where content has been accessed or sessions attended
- Software development work where milestones have been completed and delivered
- Digital products that have been downloaded or accessed
- Study materials and test series once access has been granted
- Registration or administrative fees
4. Refund Request Process
To request a refund, please follow these steps:
- Email us at codeshapeitsolution@gmail.com with subject line "Refund
Request"
- Provide your full name, contact information, and transaction details (order ID, payment
receipt)
- Clearly state the reason for requesting a refund
- Include any supporting documentation or evidence
All refund requests must be submitted within 7 days of the original transaction
date.
5. Refund Processing Timeline
Once we receive your refund request:
- We will acknowledge receipt within 2 business days
- Our team will review and investigate the request within 5-7 business days
- You will be notified of the approval or rejection of your refund via email
- If approved, refunds will be processed to the original payment method within 10-15 business
days
- Depending on your bank or payment provider, it may take additional 3-5 days for the amount
to reflect in your account
6. Partial Refunds
In certain situations, partial refunds may be granted:
- For services partially completed based on milestones achieved
- For training programs where some sessions have been attended
- For bundled packages where some components have been used
7. Payment Gateway Fees
Please note that payment gateway charges and transaction fees are non-refundable. Refund amounts
may be subject to deduction of applicable transaction charges.
8. Exceptions and Special Cases
- In case of duplicate payments, the full duplicate amount will be refunded
- For subscription services, refunds are prorated based on unused period
- Force majeure events will be handled on a case-by-case basis
9. Dispute Resolution
If you are not satisfied with our refund decision, you may:
- Request a review by contacting our customer support
- Escalate to senior management via email
- Provide additional documentation to support your claim
10. Contact Us
For any questions or concerns regarding our Refund Policy, please contact us:
Email: codeshapeitsolution@gmail.com
Office Hours: Monday - Saturday, 09:00 AM - 07:00 PM
Address: AIC-BHU, 5th Floor CDC Building BHU, Varanasi, Uttar Pradesh, 221005
11. Changes to This Policy
CODESHAPE IT SOLUTION reserves the right to modify this Refund Policy at any time. Any changes
will be effective immediately upon posting on this page with an updated revision date. We
encourage you to review this policy periodically.
12. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of India. Any
disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in
Varanasi, Uttar Pradesh, India.