Return Policy

Effective Date: January 20, 2026

Last Updated: January 20, 2026

Thank you for choosing CODESHAPE IT SOLUTION. This Return Policy outlines our procedures and conditions regarding returns for our products and services.

1. Company Information

Company Name: CODESHAPE IT SOLUTION

Registered Address: AIC-BHU, 5th Floor CDC Building BHU, Varanasi, Uttar Pradesh, 221005

Email: codeshapeitsolution@gmail.com

Website: www.codeshapeiisolution.com

Business Hours: Monday - Saturday: 09:00 AM - 07:00 PM

2. Nature of Our Services

CODESHAPE IT SOLUTION primarily provides digital products and services including:

  • Web development and mobile application development
  • Online training programs and courses
  • Internship programs and certifications
  • Digital study materials and test series
  • Software solutions and IT consulting
  • Digital downloads and online content

Due to the digital nature of our offerings, traditional physical returns do not apply.

3. Return Policy for Digital Products and Services

No Physical Returns: Since our products and services are delivered digitally and become accessible immediately upon purchase or enrollment, they cannot be physically returned.

However, we offer the following alternatives:

  • Access to support and troubleshooting assistance
  • Content updates and improvements based on feedback
  • Opportunity to request refunds under eligible circumstances (see Refund Policy)

4. Cancellation Policy

You may cancel your order or service request under the following conditions:

4.1 Before Service Commencement:

  • Cancellations made within 24 hours of purchase are eligible for full refund
  • Request must be submitted before any service delivery or content access
  • No cancellation fees apply if service has not been initiated

4.2 After Service Commencement:

  • Cancellations after service initiation may incur cancellation fees
  • Fees will be calculated based on work completed and resources utilized
  • Partial refunds may be provided based on the remaining unused portion
  • Custom development projects follow milestone-based cancellation terms as per agreement

5. Non-Returnable Items and Services

The following are non-returnable:

  • Digital content that has been accessed, downloaded, or viewed
  • Training sessions that have been attended
  • Certificates that have been issued or generated
  • Customized software or development work delivered as per specifications
  • Study materials and test papers once access credentials are provided
  • Completed consulting or advisory services

6. Exceptional Circumstances

Returns or refunds may be considered in the following exceptional cases:

  • Technical Issues: If you experience technical problems preventing access to purchased content, and our support team cannot resolve the issue
  • Duplicate Payments: If you were charged multiple times for the same transaction, the duplicate amount will be refunded immediately upon verification
  • Unauthorized Transactions: If you notice unauthorized charges on your account, report immediately for investigation
  • Service Not as Described: If the delivered service significantly differs from what was advertised or agreed upon
  • Non-Delivery: If promised services are not delivered within the agreed timeframe without valid reason

7. Return Request Process

To initiate a return or cancellation request:

  • Contact us via email at codeshapeitsolution@gmail.com with subject "Return/Cancellation Request"
  • Provide your order/transaction ID, purchase date, and registered email
  • Clearly explain the reason for your return/cancellation request
  • Include any relevant screenshots or documentation supporting your claim
  • Our team will respond within 2-3 business days

8. Evaluation and Processing

Once we receive your return request:

  • We will evaluate your request within 5-7 business days
  • You will be notified of the decision via email
  • If approved, applicable refunds will be processed as per our Refund Policy
  • If additional information is needed, we will contact you

9. Alternatives to Returns

Instead of returns, we offer:

  • Course/Service Transfer: Option to transfer to a different course or service of equal value
  • Credit for Future Purchase: Store credit for future services
  • Extended Access: Additional time to complete courses or access materials
  • One-on-One Support: Personalized assistance to address concerns

10. Subscription Services

For subscription-based services:

  • You may cancel your subscription at any time
  • Cancellation will be effective at the end of the current billing cycle
  • No refunds for partial months or unused subscription time
  • Access continues until the end of the paid period

11. Custom Development Projects

For custom software development or web development projects:

  • Returns are governed by the specific project agreement
  • Cancellations possible only at milestone completion stages
  • Payment for completed milestones is non-returnable
  • Source code and deliverables for paid milestones will be transferred

12. Contact Information for Returns

For any questions or to initiate a return request, please contact us:

Email: codeshapeitsolution@gmail.com

Office Hours: Monday - Saturday, 09:00 AM - 07:00 PM

Address: AIC-BHU, 5th Floor CDC Building BHU, Varanasi, Uttar Pradesh, 221005

13. Related Policies

For more information, please refer to our:

  • Refund Policy - Details on refund eligibility and processing
  • Terms and Conditions - General terms of service
  • Privacy Policy - How we handle your personal information

14. Changes to This Return Policy

CODESHAPE IT SOLUTION reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Governing Law

This Return Policy is governed by the laws of India. Any disputes arising from returns or cancellations will be subject to the exclusive jurisdiction of courts in Varanasi, Uttar Pradesh, India.

16. Customer Satisfaction Commitment

At CODESHAPE IT SOLUTION, customer satisfaction is our priority. If you have any concerns about our products or services, we encourage you to reach out to our support team. We are committed to resolving issues and ensuring a positive experience for all our customers.